Ah, the banking industry-a masterpiece of control, a symphony of regulation, a fortress of stability. For decades, it has honed its craft, transforming itself into a spacecraft on autopilot, its mission as clear as a Moscow winter’s day. But what happens when this very control becomes the enemy of innovation? When the fortress walls, so meticulously built, start to feel like a gilded cage? 🏰🤔
- Banks’ iron grip on control and risk management has inadvertently handcuffed innovation. Enter “controlled chaos”-small, autonomous, startup-like teams within banks, the mischievous imps of transformation. 🧙♂️✨
- Internal venture units, the spies of the banking world, probe new models and technologies, blending the bank’s scale with startup agility, all while tiptoeing through compliance minefields. 🕵️♂️💼
- The banks that will thrive are those that dare to design internal structures fostering experimentation, rapid iteration, and exploration of emerging areas like tokenisation, AI, and embedded finance. 🚀🤖
In this brave new world, transformation won’t come from the outside. No, it will sprout from within, like a rebellious weed in a manicured garden, through controlled chaos. Small, independent teams, freed (within reason, of course) to experiment, will challenge the age-old tale of banks as impenetrable fortresses, forever resistant to disruption. 🌱🏰
The paradox of banking’s strength
Banks today are behemoths, managing compliance demands and complex governance with the precision of a Swiss watch. Yet, this very strength is their Achilles’ heel. The moment you build systems to minimize every risk, you also minimize room for experimentation-and failure. A tragic comedy, no? 🎭⚖️
Large enterprises can innovate, but only if they create zones where trial, exception, and deviation are permitted. In banking, this challenge is as acute as a toothache. Institutions, wary of letting loose experiments that might tarnish their reputation or compliance standing, cling to control like a miser to his gold. 🦷💰
But what if they dared to ask: “What if we allow small pockets of controlled disorder? What if we grant a few mavericks the latitude to act like a startup inside the bank?” A revolutionary thought, indeed. 🤯🚀
Why “controlled chaos” is the necessary next step
Chaos? Alarming, you say? Nonsense! What we’re proposing is a state of productive tension, a dance between total consistency and free-wheeling disruption. In complexity science, this is the “edge of chaos,” the sweet spot where adaptive systems flourish. Think of it as a ballet with a twist-graceful, yet unpredictable. 🩰🌀
In banking terms, this means a team operating within a bank that thinks like a startup-fast cycles, minimum viable products, and user feedback. They deliberately find friction and use it to learn what the system can handle, not just accept what it currently tolerates. And yet, they operate under the bank’s umbrella of governance and compliance. Friction is not the enemy; it’s the signal of possibility. Without it, you’re simply polishing the same old coin. ✨🪙
Internal venture units: The hidden force for banking reinvention?
Banks need not wait for external fintechs to upend their world. They can build internal venture units or skunk-works-teams that sit within the institution but operate with startup logic. These units are like secret agents, drawing on the bank’s capabilities (brand, compliance, distribution) while escaping its inertia. When done well, they create a dual operating model: one side keeps the conventional banking engine humming, the other peers into the next horizon. 🕵️♂️🔍
These internal units become probes into new business models, customer behaviors, and technology areas. They allow the institution to reclaim agency over its own transformation instead of outsourcing it entirely to external disruptors. A masterstroke, if you ask me. 🎨🖌️
Lessons from the banking career
I’ve seen firsthand how risk-aversion morphs into risk-fear. A small product glitch triggers board-level scrutiny-the atmosphere thickens like a Bulgakov novel. “Let’s just not try anything that could fail,” they whisper. That mindset kills more ideas than any competitor. Overlaying startup energy onto bank bureaucracy? Like herding cats. 🐱🐱
But today, I see the other side. When a team is allowed to build, to test, to break, to report transparently, it becomes a lab for innovation while still respecting the bank’s core business. The result? Experimentation with tokenisation, AI-driven finance, and nascent asset classes-real explorations of what the bank could become. 🧪🔬
Why traditional disruption narratives miss the point
Much commentary around fintech assumes banks will be disrupted from the outside. But banks remain deeply profitable, heavily capitalised, and embedded in the economy’s plumbing. The smarter bet is not on extinction, but on reinvention from within. 🦖🦎
Uncertainty and innovation interact in surprising ways. Innovation alone does not guarantee improved performance; it’s only when paired with adaptive structures and governance that it truly matters. You cannot simply unleash chaos and hope for the best. You must design for it. Pick the team, set governance, allocate budget, define metrics, and shape a clear mandate. 🛠️📐
Building the right architecture for internal movement
There are no shortcuts. Designing a venture unit inside a bank comes down to choices: structure, governance, funding, metrics, and culture. For banking, special attention must go to compliance path-threads, information security fences, and reputational thresholds. Plus freedom to pilot, fail, and learn-all at the same time. A delicate balance, like walking a tightrope with a teacup. 🍵🎪
Give the team psychological safety. Let them know that early failure is part of learning. Define clear boundaries, but ambiguous enough to explore. Allow them to ask “what if?” not just “what now?” Build robust feedback loops: test small programmes, measure what the bank standard cannot, adjust quickly, iterate boldly. The highest density of innovation emerges not in chaos for chaos’s sake, but in this transitional “edge” region. 🌪️🌟
The stakes: Who will stay relevant?
As tokenisation, web3, AI, and embedded finance accelerate, banks that cling solely to control may wake up to irrelevance. But simultaneous control and experimentation-that is where the future lies. Embedded finance, for example, is now changing how financial services will be delivered and consumed. The more control you insist on, the more innovation you suppress. The more you insist on perfect programmes, the more you delay real learning. 🕰️📉
Banks that embed maverick units will not just survive, they will lead because they will know how to explore new business models, partner with growing communities (gaming, tokenised assets, digital natives), and launch ventures that are client-first, technology-enabled, and institutionally credible. Conversely, banks that treat innovation as a one-off project or outsource disruption indefinitely will miss the structural shift. The next cycle of value in finance will accrue to those who restructure inside, not to those who hope to wait it out. ⏳💸
What I advocate is not chaos for chaos’s sake. It is controlled chaos, a deliberate design of tension inside the system, an autonomy within alignment. It is responsible exploration. 🌌🚀
Ala Aljayyusi is the Managing Director of CBIx, where he leads strategy, operations, and venture-building initiatives that connect traditional finance with emerging technologies. He joined CBIx after five years at Commercial Bank International (CBI), serving as Senior Vice President and overseeing retail products and segments. During his time at CBI, he drove portfolio growth, strengthened compliance frameworks, and advanced product innovation across the bank’s retail offering. Ala has held senior leadership roles at institutions including Deutsche Bank, Barclays, DIFC, Dubai Properties, Mawarid Finance, and Tamweel, gaining experience across corporate banking, retail finance, product strategy, and regulated environments. With two decades in the industry, Ala is known for his ability to blend strategic clarity with operational discipline – turning regulatory understanding, product expertise, and market insight into financial solutions that innovate responsibly and deliver measurable impact. 🧠💼
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2025-12-05 18:15